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Shipping Policy

I. Order Processing

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Standard Orders

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All standard orders are processed within 24 hours. This rapid processing window ensures timely delivery while allowing our team to verify order details and prepare the product with care.​​

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Pre Order Items

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Pre-order items require additional time as they are produced upon order:

  • Existing models: Up to 7 business days for production.

  • Newly launched or pre-launch models: Production timelines vary and are announced per item.

We operate on a pre-order model to minimize waste, maintain small-batch craftsmanship, and ensure that each piece is produced responsibly.

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Combined Shipping Policy

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Orders are shipped only once all items in the order are ready.

This policy reduces packaging waste and limits the environmental impact associated with multiple shipments. As our waterproof labels contain a thin plastic layer, shipping fewer packages helps reduce our overall plastic usage.

Customers may request separate shipments by contacting us, but combined shipping remains our sustainability-first default.

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II. Shipping Methods

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Domestic in Vietnam

We ship domestically using carriers depending on the purchasing platform:

  • GHN for Shopee and Lazada orders

  • J&T for website, TikTok, and social media orders​​

 
International

All international shipments are handled via FedEx, chosen for its reliability, tracking accuracy, and predictable transit times.​

 
Available Speeds

  • Standard Shipping

  • Express Shipping (Availability varies by region.)

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III. Shipping Fees

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  • Vietnam: Always free shipping, as part of our commitment to accessible domestic service.

  • Asia (International): Flat fee of $25

  • Rest of World: Flat fee of $50

Flat-rate fees ensure transparent, predictable costs for international customers regardless of weight or destination.​

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IV. Estimated Delivery Times​

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  • Vietnam: 2–4 business days

  • International (all regions): Up to 7 business days

A Deity ships globally and does not restrict shipping to any country.

Delivery estimates may vary due to carrier capacity, local customs procedures, or force majeure events.

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V. Tracking Information

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All shipments include comprehensive tracking.

Tracking details are automatically sent via email and SMS once the order is dispatched.

This allows customers to follow the delivery process in real time from warehouse to doorstep.​

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VI. Customs, Duties, Taxes for International Orders

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International recipients are responsible for all customs duties, VAT, import taxes, and clearance fees imposed by their local authorities.

A Deity has no control over these charges, and customs delays may extend delivery times. These delays do not qualify for shipping refunds, as they are determined by government agencies.​

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VII. Lost, Delayed, or Damaged Shipments

 
Responsibility After Dispatch

Once an order is transferred to the carrier, liability for loss or theft transfers to the customer. This is a standard practice in international and domestic shipping.

 
Replacements

A Deity may offer replacements for damaged items only when video proof is provided at the time of opening. This helps us verify damage and process a claim with the carrier.​

 
Refunds for Delays

Shipping fees may be refunded if:

  • The delay exceeds 15 business days, and

  • The delay is not caused by the customer or customs
    This ensures fairness while acknowledging external factors beyond operational control.

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VIII. Address Accuracy, Delivery Issues

 

Customers are responsible for providing accurate and complete delivery information.

If the address is incorrect or incomplete:

  • The customer must coordinate with the shipping carrier to correct it.

  • If re-shipment is required, the customer bears the cost (unless the error was made by A Deity.

 

This policy ensures that resources are used responsibly and avoids unnecessary logistical waste.

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IX. Pre Order Shipping Timelines

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Pre-order delivery times include both production and transit:

  • Production:

    • Existing models: Up to 7 business days

    • New models: According to launch schedules

  • Delivery:

    • Vietnam: Up to 4 business days

    • International: Up to 10 business days

By purchasing a pre-order item, customers agree to the stated timeline.

This model allows us to maintain small-batch production and minimize inventory waste.

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X. Order Modifications

 

Customers may request changes to their shipping address before the order has shipped.

Once a tracking number has been issued, the order is considered in transit and cannot be altered.

We package and prepare shipments promptly; therefore, modification windows are short.

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XI. Packaging Sustainability​

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A Deity prioritizes low-impact packaging:

  • All packaging materials are paper-based, predominantly recycled paper.

  • The only non-paper component is the outer polymer bag, necessary to ensure water resistance, especially during Vietnam’s rainy seasons.

  • Customers are advised to use sharp tools only on the outer bag to protect the garment inside.

This approach balances sustainability with the practical need to safeguard delicate fabrics during transport.

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XII. Shipping Support Contact

 

For all shipping-related inquiries, please contact: hello@adeity.co

We aim to respond within 1 hour during business hours.

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